Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?Are there any hidden charges for shipping?
We are transparent about all shipping charges, which are displayed clearly at checkout before you confirm your purchase. However, please be aware of the following:
- Taxes and Duties (International Orders): For international shipments, your country’s customs office may impose additional fees, such as import taxes, duties, or brokerage fees. These charges are not included in the shipping fee and are the responsibility of the customer.
- Expedited Shipping: If you choose an express or expedited shipping method, there may be additional costs that will be disclosed at checkout.
If you have any questions about your shipping charges, feel free to contact our customer service team for clarification.