Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?I'm registered and have placed an order, but it doesn't appear in my order history. Why?
Did you receive the confirmation email? If yes, but the order isn't in your history, it was likely placed without logging in. In that case, contact cservice@carrerajeans.com with your order number, name, and registered email.