Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?The courier indicates the package has been delivered, but I haven't received it. What should I do?
If the tracking link mistakenly shows "delivered," please contact us at cservice@carrerajeans.com: we will verify the issue and reach out to the courier.