Questions
‣
Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?How can I return/exchange my online order?
We accept returns and exchanges within 14 days of delivery, provided the items are returned with all original tags. To start the process, fill out the online return form on the website; for exchanges with different items or additional returns, contact cservice@carrerajeans.com. More details on returns, replacements, and refunds are available online.