Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?Why was my order (or part of it) cancelled without my consent?
Partial or full order cancellations can occur if, after logistical checks, the purchased product is found to be unavailable. In such cases, an automatic refund will be issued to the payment method used during purchase. Refund times vary: generally within 10 days, while PayPal refunds may take up to 15 business days. For further assistance, please contact Customer Service at cservice@carrerajeans.com.