Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Can I cancel my order?
You can cancel your order if it hasn’t been processed yet. Contact cservice@carrerajeans.com with your order number for verification. If the order is already being prepared, cancellation isn’t possible, but you can return it for a full refund using the online return process.