Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Can I change my Carrera e-commerce order at a Carrera Jeans shop?
You can exchange your purchases at a Carrera direct store. Check the list of stores by clicking "Stores" in the CARRERA section on our website or via the provided link. Refunds are not available; please use the online return form. More details are in the Returns and Exchanges section.