Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?I have received an incomplete order, what should I do?
If your package is incomplete, please email cservice@carrerajeans.com within 14 days of receipt, including your order number and, if applicable, photos of the damaged or tampered package. After verification, customer service will advise you on the next steps, either a refund for the missing items (if no longer interested) or a reshipment.