Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?My order is still in transit without updates. What can I do?
If your order remains stuck for several days, it usually means the courier is overloaded. Please allow 6 working days for Italian shipments and 10 for international ones. After this period, contact customer service at cservice@carrerajeans.com for further assistance.