Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Why was my order (or part of it) cancelled without my consent?
Partial or full order cancellations can occur if, after logistical checks, the purchased product is found to be unavailable. In such cases, an automatic refund will be issued to the payment method used during purchase. Refund times vary: generally within 10 days, while PayPal refunds may take up to 15 business days. For further assistance, please contact Customer Service at cservice@carrerajeans.com.