Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?What should I do if my order hasn’t arrived on time?
If your order hasn’t arrived within the estimated delivery window:
- Check Tracking Information: Visit the courier’s website using the tracking number sent to you in the shipping confirmation email. Look for any updates regarding your order.
- Verify Address: Double-check the shipping address you provided to ensure it was entered correctly.
- Contact Us: If the tracking status shows "delivered" but you haven’t received your package, or if there’s no movement for several days, contact our customer support. We’ll investigate the issue and provide a resolution, which may include reshipping the order or issuing a refund.