Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?I'm registered and have placed an order, but it doesn't appear in my order history. Why?
Did you receive the confirmation email? If yes, but the order isn't in your history, it was likely placed without logging in. In that case, contact cservice@carrerajeans.com with your order number, name, and registered email.