Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?I have a complaint about a product, what should I do?
We're sorry that you're not satisfied with the product. To assist you, please contact us at cservice@carrerajean.com providing:
Order number;
A full image of the item and a detailed image of the defect;
An image of the care label with the visible COMM code.