Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Where will I receive my refund?
The refund of the order will be made according to the payment method selected during the execution of the order. For cash on delivery orders or specific requests, please contact customer service at cservice@carrerajeans.com.