Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?How can I return/exchange my online order?
We accept returns and exchanges within 14 days of delivery, provided the items are returned with all original tags. To start the process, fill out the online return form on the website; for exchanges with different items or additional returns, contact cservice@carrerajeans.com. More details on returns, replacements, and refunds are available online.