Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?The courier informs that the parcel has been delivered but I have not received it. What should I do?
Unfortunately this sometimes happens, but we take care of it. If through the tracking link the courier incorrectly reports ''delivery made'', please contact us at cservice@carrerajeans.com , our staff will check and contact the courier directly.