Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?What should I do if the carrier informs me of a transport problem?
- If the tracking shows that the order has been returned to the sender, click here for further information. If the situation is unclear, please contact our customer service at cservice@carrerajeans.com, and our staff will directly reach out to the assigned carrier.