Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Why is my order delayed?
For delays exceeding 6 business days, please contact us at cservice@carrerajeans.com.
Possible causes include:
- Order preparation delays during high-demand periods;
- Overload in the courier network.