Questions

What should I do if my order hasn’t arrived on time?


If your order hasn’t arrived within the estimated delivery window:

  • Check Tracking Information: Visit the courier’s website using the tracking number sent to you in the shipping confirmation email. Look for any updates regarding your order.
  • Verify Address: Double-check the shipping address you provided to ensure it was entered correctly.
  • Contact Us: If the tracking status shows "delivered" but you haven’t received your package, or if there’s no movement for several days, contact our customer support. We’ll investigate the issue and provide a resolution, which may include reshipping the order or issuing a refund.

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