Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?Can I cancel my order?
You can cancel your order if it hasn’t been processed yet. Contact cservice@carrerajeans.com with your order number for verification. If the order is already being prepared, cancellation isn’t possible, but you can return it for a full refund using the online return process.