Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?I have received an incomplete order, what should I do?
If your package is incomplete, please email cservice@carrerajeans.com within 14 days of receipt, including your order number and, if applicable, photos of the damaged or tampered package. After verification, customer service will advise you on the next steps, either a refund for the missing items (if no longer interested) or a reshipment.