Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?The courier informs that the parcel has been delivered but I have not received it. What should I do?
Unfortunately this sometimes happens, but we take care of it. If through the tracking link the courier incorrectly reports ''delivery made'', please contact us at cservice@carrerajeans.com , our staff will check and contact the courier directly.