Questions
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Can I cancel my order?‣
I'm registered and have placed an order, but it doesn't appear in my order history. Why?‣
Why haven't I received an order confirmation?‣
Why was my order (or part of it) cancelled without my consent?‣
What should I do if I have received a wrong or defective article?‣
I have received an incomplete order, what should I do?‣
I'm not happy with the color or size of the purchased item. What can I do?What should I do if I have received a wrong or defective article?
Please send an email to cservice@carrerajeans.com within 14 days of receipt, including your order number and attaching photos of the damage or incorrect item. Following an internal review, return instructions will be provided. For defective or incorrect items, shipping costs are covered by Carrera.