Questions
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My order is still in transit without updates. What can I do?‣
Why is my order delayed?‣
The courier informs that the parcel has been delivered but I have not received it. What should I do?‣
The courier indicates the package has been delivered, but I haven't received it. What should I do?‣
What should I do if the carrier informs me of a transport problem?‣
I received someone else's order, what should I do?Credit card payment failed
If the credit card payment attempt was unsuccessful, possible solutions are:
- try again (sometimes the 3D secure system has problems)
- use the VPay/Maestro method which allows payment with all credit cards
- Alternatively, you can use PayPal.
If you still experience problems, contact customer service.